In December 2016, we held our 8th annual client satisfaction survey, asking all VMI clients who had hired from us in the previous 12 months exactly what they thought about us and 73 of you told us!

Most importantly, 72 of you voted VMI a whopping 4.7 on customer service (3 is average, 4 is good and 5 is excellent), the same as for last year and we are thrilled that you consider that we are delivering at this level!

Of those who answered, fully 91.7% of you consider VMI to be either your favourite or in one of a few favourite hire companies and 95.8% say that they would recommend us to others! 

All told, we had 73 fully completed questionnaires and they are summarised for you here.

They answered that we rated between good and excellent on all factors without exception and we have picked out some of these for you below from the survey.

This on-line survey was carried out independently by Constant Contact in Dec 16 and was totally outside VMI’s control.

Of these respondents, 91.73% considered VMI to be either their preferred supplier or one of a couple of preferred suppliers.


It is important that we represent a good deal and are competitive and you confirm that we are!

VMI Clients Recommend VMI to others!

Finally, the best proof of whether we are doing a good job is whether you would recommend us to others – as you can see, overwhelmingly you would, so a big thank you from VMI for all who have contributed!

Client Comments

From this, these are some of the comments which were left – we enjoyed them so much, that we wanted to share them with you!

As a stills photographer dipping my toes into corporate video, you’ve been extremely helpful and patient taking the time to tell me what gear I need and how to use it properly. Result – good results and happy clients! I’ll definitely be back when the next commission comes along.

Charles Shearn

Personally, I love the technical blog posts explaining different areas of production eg. the lighting post was particularly great. Please continue this series! Keep up the great work! Hope to see you at another one of your training sessions soon.

Pieter  Westerhof, Edelman Productions

I was under the impression VMI was more a broadcast supplier and was surprised at the level of experience and interest in the staff and stock. I think the more grown-up business like website belies a very adept and interested level of staff.

Jeremy Valender, PG Commercial Ltd.

Jon from the Bristol depot is courteous and a great guy! Keep up the good work!

Alex Evans 

The Bristol staff have become good friends of ours and I honestly couldn’t say enough great things about them as people and the service they provide. A fantastic bunch of lads who are always so helpful and friendly.

Sunjay Singh

Haven’t looked back or anywhere else ever since i started renting from VMI.

Efe Andre, Relative Motion Media

I was most impressed with the level of service provided. I really that the VMI team were taking good care of all of us (camera team and production) The equipment was excellent and Barry and the team were always helpful, patient and pleasant to deal with. I’ll certainly be calling them in the future.

Angela Murray

Great service from nice people.  The ability to come in and test things out before hire is so valuable and very much appreciated.  Looking forward to drawing up plans for the next event!

James, Digital Labz

Fantastic service and incredibly reliable. If there were fewer boxes on delivery this may be a big help, especially on location shoots. But overall a really happy to work with such a lovely company and team from VMI who go above and beyond, allowing us to go that extra step for our clients.

Mike Facey, Pretzel Films

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