FAQ Refund Policy Hire You have the right to cancel any order and be entitled to a full refund on rental charges, providing notice of 7 x business days from an order date are given and possibly earlier than this, subject the discretion of Management. For early curtailment of hire orders, refunds are subject to VMI Terms and Conditions. Please advise us by email to Rental Desk in the event of a required cancellation stating clearly the order number. Courses Refunds on courses are subject to 100% of charges up to 1 month before the course and 50% until a week before and thereafter, no refunds are possible. Please contact us as soon as you can in the event of a required cancellation.