COVID Operating Protocols

Updated March 2022


VMI has been operating with new COVID-19 protocols since 1 July 2020 and as such can now provide a completely normal service, albeit with some slightly modified safety protocols in order to safeguard our staff and clients.

The following guidelines have been setup in association with the rental company association, ASPEC.

Main Guidelines Below

  • Rental Desk London/VMEDIA: 8am – 6pm
  • Warehouse London/VMEDIA: 7am – 7pm
  • Rental Desk Bristol: 8am – 6pm
  • Warehouse Bristol: 8am – 6pm
Camera Test
  • Whilst some COVID working practices are still in place to ensure that staff and clients are kept safe as per published ASPEC protocols, most have now been dropped.
  • We no longer charge a sanitising fee for rentals.
  • Drivers and Technicians are no longer required to wear PPE when greeting clients.
  • QR code for visitor registration at VMI London and VMI Bristol. This is required for COVID as well as Health & Safety, so will continue.
  • VMI is open for camera testing, subject to new revised procedures.
  • All visitors and staff are encouraged to wear face coverings in public spaces when visiting London and Bristol, though this request is not mandatory. However, when working in a test room, visitors are not required to wear face coverings.
  • Account, Advanced Payment or contactless payment facility will avoid handing credit cards.
  • All equipment will no longer be sanitised before shipping, as per published ASPEC protocols.
  • Rental Desk client contacts and admin staff will continue to work a blended working from home and at the office for both safety and also convenience.
  • Rental equipment is not to be subject to quarantine periods.
  • Cases are no longer sealed with ‘contents sanitised’ labels once sanitised, to provide a visible indication that contents are safe.

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