FAQ First Time Hire If you haven’t hired from VMI before, don’t worry, as we like to make things easy for you. Below is a summary of the new client process for corporates/professionals, which we need to complete prior to being able to hire to you. Whether you are a Television Station, Limited Company, freelancer or student, we still consider you to be a professional client. Your lecturer/ supervisor/ production company/ client/ suppliers/ employer/ producer are all treated by us as suitable references. We will follow these up on your behalf, after which you will be accepted as a client of VMI and this process will only be required on your first hire. However, as of June 2021, VMI no longer accepts bookings from private hirers. Payment to be made upfront and in full ahead of collection on all first-time hires. Please see options below. Bank transfer – bank details can be found at the bottom of the quotation / invoice. Card payment taken over the phone Payment via our website – https://vmi.tv/faq/online-payment-facility/ VMI operates a minimum hire charge of £50+VAT. Corporate | Professional | Freelance Clients Prior to your first hire, VMI require the following: Must have been trading for 12 months or more. Must be able to supply 2 trade references from rental companies you have dealt with for at least 12 months. In the event of freelancers, then production companies or other professionals will also count. Proof of valid insurance policy sent to us via email. Please download a new client form and send this to firstname.lastname@example.org along with you hire needs (required). It is a compulsory requirement for you to have a valid ‘hired in insurance policy’ in place when hiring equipment. VMI can provide damage waiver cover to £5,000 if you don’t have your own policy in place. This is chargeable at a rate of 18% of the hire value plus VAT. Alternatively Apply for Insurance Cover with Performance Insurance First hires are always on a COD basis and we have a minimum hire charge of £50+VAT. Payment is required on all first-time orders in advance by Credit/Debit card. We can take this over the phone, or you can use our online payments facility. Note that this process can take between 1-2 days, so please give as much notice as possible, as we cannot guarantee how much time it takes for referees to answer our enquiries. Private Clients As of June 2021, VMI no longer accepts bookings from private hirers.