FAQ Delivery charges Free Delivery Service As well as a 24-hour timed delivery/collection service, VMI also provides a complimentary untimed delivery and collection service, applicable for all orders confirmed 24 hours before delivery within a 10 mile radius of VMI and subject to £250 minimum order. The idea here is that if you can be flexible about your delivery/collection schedule and accept that transport can come during an am/pm time slot, then our drivers can complete more drops on their rounds. This is good for the environment and also saves us money, which we pass onto you by offering complementary transport. See Free Delivery Service We appreciate that this isn’t always possible or practical, so we also offer timed deliveries for large/regular deliveries, anywhere in the UK and the rates are detailed below. Chargeable Timed Delivery Services 24 hour Timed Delivery Service We offer a 24 hour delivery and collection service. Order your kit to be delivered anywhere and at any time, then collected again at a time to suit you. The bespoke nature of this service means that there is a sliding tariff, where a fixed rate is charged between 8am and 6pm and an hourly rate outside of these times. Heavy-duty/Large delivery/collection charges VMI reserves the right to charge a surcharge on our free and chargeable delivery services for large or heavy-duty deliveries of £35 each way. Standard Transport charges within 08:00 to 18:00 Delivery/Collection within 5 miles: £40.00Delivery/Collection within 7.5 miles: £55.00Delivery/Collection within 10 miles: £65.00Delivery/Collection within 15 miles: £80.00Delivery/Collection within 25 miles: £105.00Delivery/Collection within 30 miles: £120.00 Out-of-hours transport charges within 18:00 to 08:00 Delivery/Collection BEFORE 0800am and AFTER 1800 weekdays: £50.00 per hour, min 2 hours.Delivery/Collection ANYTIME WEEKENDS: £50.00 per hour base to base, min 2 hours.Waiting time: £50 per hour Airport Deliveries Delivery/Collection AIRPORT 8AM-6PM: £155.00Delivery/Collection AIRPORT 6AM-8AM: £195.00Delivery/Collection AIRPORT AFTER 6PM: £195.00Delivery/Collection AIRPORT WEEKEND: £200.00** 6am-8pm * Min £50 out of hours delivery charge Transport outside London £1.10 per mile (calculated on the return mileage – min £55) Please note that a waiting charge of £35 per hour will apply if Drivers are kept waiting on delivery or collection. Overnight/National and International service VMI use a selection of courier companies to provide the best service for the relevant order. Cost is calculated by weight and service, please contact us for quote. Loading and Unloading Considerations VMI Provide single-driver vehicles and whilst we will endeavour to be as helpful as we can when loading and unloading, the limited parking of London streets and design of older buildings can make this difficult. We allow for just 10 minutes of loading/unloading time from the kerb to ensure that we keep to our schedules and promises. With this in mind, please ensure that you provide assistance for our helpful drivers, otherwise you may be charged or a risk having a delivery/collection refused. If however you are aware that the delivery/collection is likely to be challenging, then let us know in advance. This way, we can plan for this by providing an assistant for the driver, though be aware that this will be chargeable. Parking Fines We endeavour to avoid parking infringements whenever possible, though this is sometimes unavoidable due to locations, time restrictions and rules imposed by local councils. Where there is a risk of a parking fine (red routes, bus lanes, double yellow lines etc), we will advise the client by phone and you will have the option for us to deliver at a later time or make alternative arrangements (i.e. parking further away and assisting the driver with transporting the equipment to the designated location). Where this option is not taken, should we subsequently receive a fine, then this will be passed onto the client. Low Emissions Zone Charges Note that as of September 2018, 2 zones in the City Fringe of London during peak hours, will be restricted to walking, cycling and low emissions vehicles only (vehicles that emit less than 75g/km of CO2). Petrol, diesel and older hybrid vehicles will not be permitted on the streets during these hours and as a result, any deliveries requested between 7am-10am and 4-7pm will incur a fine of £145 plus £10 (admin fee to VMI), so will be charged to the client at £155. In order to avoid this cost to the client, we will work with you to deliver to alternative addresses and outside these timings too, as it is in all of our interests to avoid these fines. However, we plan to invest in electric commercial vehicles when the technology is ready so that electric vans will be expempt of these restrictions and charges.