In December 2014, we held our 6th annual client satisfaction survey, asking all VMI clients who had hired from us in the previous 12 months exactly what they thought about us and they told us!
Of those who answered, fully 95.5% of you consider VMI to be either your favourite or in one of a few favourite hire companies and 92% say that they would recommend us to others!
All told, we had 86 fully completed questionnaires and they are summarised for you here.
They answered that we rated between good and excellent on all factors without exception and we have picked out some of these for you below from the survey.
This on-line survey was carried out independently by Constant Contact and was totally outside VMI’s control.
Of these respondents, 95.5% considered VMI to be either their preferred supplier or one of a couple of preferred suppliers.
It is important that we represent a good deal and are competitive and you confirm that we are!
Finally, the best proof of whether we are doing a good job is whether you would recommend us to others – as you can see, overwhelmingly you would, so a big thank you from VMI for all who have contributed!
From this, these are some of the comments which were left – we enjoyed them so much, that we wanted to share them with you!
I am very fond on VMI and all the staff they employ some of whom I have known a whileHugo Levien, DoP
I am very fond on VMI and all the staff they employ some of whom I have known a while
They were very fast at putting together a whole camera package without much notice!Joanna Corbett
They were very fast at putting together a whole camera package without much notice!
Great service and very helpful!Anabel, Buckland Productions
Great service and very helpful!
Awesome from start to finish of every contractAaron, 2 Shoes Productions
Awesome from start to finish of every contract
Big thanks for Vmi’s support, this year, as per usual! Rob Curley, Double Negative
Big thanks for Vmi’s support, this year, as per usual!
Thank you for your help this year! Sarah Baker, Republic Publishing
Thank you for your help this year!
When my cameraman realised, the day before our shoot, that the camera we had booked didn’t shoot on HD as we thought the camera was exchanged for another the following morning very efficiently without extra cost and the shoot proceeded as planned.Dorothy Leiper
When my cameraman realised, the day before our shoot, that the camera we had booked didn’t shoot on HD as we thought the camera was exchanged for another the following morning very efficiently without extra cost and the shoot proceeded as planned.
Gary Davis was superb! He went above and beyond the call of duty and I will definitely be contacting VMI through him again! Alexa Morris, OWAC
Gary Davis was superb! He went above and beyond the call of duty and I will definitely be contacting VMI through him again!
You guys are very fast and reliable, when I put down the phone to the VMI, my producer related stress levels drop. Richard Gold, RGM Productions
You guys are very fast and reliable, when I put down the phone to the VMI, my producer related stress levels drop.
I appreciate VMI’s customer service most of all – very flexible, patient, polite and efficient. Helena Wright, Proudfoot Productions
I appreciate VMI’s customer service most of all – very flexible, patient, polite and efficient.
Alaister Wilson has been great.Graeme Montgomery
Alaister Wilson has been great.
VMI is a great company, well located and often the best customer service of most suppliers… If budget was no issue I would probably only order from VMI.Aid Asseril
VMI is a great company, well located and often the best customer service of most suppliers… If budget was no issue I would probably only order from VMI.
kit and service is always first class. Very (very) infrequently things have gone wrong and most importantly there has been no dodging the responsibility and every effort made to put things right immediately which is a credit to VMI Dan Haddon, WLCMS
kit and service is always first class. Very (very) infrequently things have gone wrong and most importantly there has been no dodging the responsibility and every effort made to put things right immediately which is a credit to VMI
Thanks for a great year! Adam Shakinovsky, Bru Productions
Thanks for a great year!
Stuart Neate was great helping us on a production he’s definitely one of the reasons we come back to VMI. Overall good equipment and very helpful staff. Iris Maor, Duck Media
Stuart Neate was great helping us on a production he’s definitely one of the reasons we come back to VMI. Overall good equipment and very helpful staff.
Very impressed with the level of service. VMI is competitive price wise, maybe slightly higher than competitors but we value never having had any problems with your service, so the pricing seems fair to us. Looking forward to hiring in the new year! Matthew Lawes
Very impressed with the level of service. VMI is competitive price wise, maybe slightly higher than competitors but we value never having had any problems with your service, so the pricing seems fair to us. Looking forward to hiring in the new year!
Gary Davis has the patience of a saint! And it really helps me to have some one’s who’s always so calm & approachable no matter how many times I’m changing the kit order/booking. Thank you Gary Kim Chapman, Wing TV
Gary Davis has the patience of a saint! And it really helps me to have some one’s who’s always so calm & approachable no matter how many times I’m changing the kit order/booking. Thank you Gary
Fantastic customer service! I had a problem with corrupt video on a Cfast card. And I was given the upmost help with restoring my data and solving my problem.Martin Athanasiou
Fantastic customer service! I had a problem with corrupt video on a Cfast card. And I was given the upmost help with restoring my data and solving my problem.
It’s all good. Stuart is always extremely helpful and your kit is always great.Will Currie, Vertical Productions
It’s all good. Stuart is always extremely helpful and your kit is always great.
Have always received excellent service from VMI. Betty Evans, Betty TV
Have always received excellent service from VMI.
Great serviceAshwani Chopra, Black Prince Feature
Great service
Gary was outstanding and very patient, dealing with me as an individual and making the whole quoting back and forth process really easy. Your work ethos seems to mirror our own and I wouldn’t hesitate to use you again. Give Gary a pay rise 😉 he should have one for having to deal with all the people like me in this industry 🙂 Emma Gaston, Gun Hill Studios
Gary was outstanding and very patient, dealing with me as an individual and making the whole quoting back and forth process really easy. Your work ethos seems to mirror our own and I wouldn’t hesitate to use you again. Give Gary a pay rise 😉 he should have one for having to deal with all the people like me in this industry 🙂
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