VMI 2023 Client Survey – great results

In December 23/January 2024, we held our 16th annual client satisfaction survey, asking all VMI clients who had hired from us in the previous 12 months exactly what they thought about us and we have included them for you here.

Most importantly though, 52 of you voted VMI 4.72 on customer service (3 is average, 4 is good and 5 is excellent), which is equivalent to 94% client approval rating. This is the eighth time in as many years that you have scored us 4.7 or more and we continue to be thrilled that you consider that we deliver at this level.

Of those who answered, fully 95% of you consider VMI to be either your favourite or in one of a few favourite hire companies and 95% also say that they would recommend us to others! 

For your convenience, we have summarised the results for you here and the links above will take you to the previous 10 years’ surveys.

They answered that we rated between good and excellent on all factors without exception and we have picked out some of these for you below from the survey.

This on-line survey was carried out independently by Survey Monkey in Dec 23/Jan 24.

Satisfaction of VMI/VMEDIA’s Rental Services

Preferred Equipment Supplier

Of these respondents, 95% considered VMI to be either their preferred supplier or one of a couple of preferred suppliers.

VMI Clients Recommend VMI to others!

Finally, the best proof of whether we are doing a good job is whether you would recommend us to others – as you can see, overwhelmingly you would, so a big thank you from VMI for all who have contributed!

Client Comments

2023 Survey

Gary & Jon @ VMI Bristol are always super helpful and have always supplied reliable equipment with great advice. I can always rely on them to help me out with last minute kit hires. Cheers both!

Brilliant…as usual! The service at VMI is faultless..and the staff are so wonderfully helpful and generous wIth their knowledge…thank you VMI!

Always a pleasure to work with the team in Bristol, they always go the extra mile to help and never make you feel like you’re asking something ridiculous

Such a friendly environment to prep in. I love it.

VMI bristol always go above and beyond to offer brilliant service. Great team.

The website is really clear and easy to navigate which is helpful for less experienced people.

Delighted working with Gary and Jon. Always friendly, knowledgeable and accommodating. Also delighted that Barry has shown such leadership on sustainability.

Always such an excellent service, with brilliant technical support and knowledge. Always my preferred supplier.

Bristol team went beyond great in delivering equipment that had been delivered to the wrong address by the courier.

This was my first time working with VMI. I’m USA based and it is nice to have a reliable and extremely helpful London based rental company. I will definitely be working with VMI on my next London Shoot. Thanks!

Great, helpful and knowledgeable staff

Excellent Service and I hope to continue working with you, as and when needed on future projects at the College…Thanks for your excellent service!!!

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